On-Track
Bus Stop
2019
According to the Hong Kong Census and Statistics Department, there are 174,800 people with visual impairment, which is 2.4% of the total Hong Kong population. Visual impairment people not only include the fully blind but also include the colorblind and different extend visual impairment.
The existing bus stop designs around Hong Kong are not united, people might get confused sometimes. Although the current Hong Kong bus system's design has already considered people with a wheelchair, it didn't take VIPs into consideration.
Thus, there are opportunities for designing a new inclusive bus stop, especially for VIPs.The bus stop is one of the most convenient and widespread public transportation in Hong Kong. A bus stop with VIPs consideration
can lead VIPs to independence, productivity, freedom, and community participation.
“Not all VIPs have access to smartphones due to low income”
Rico Chanocial designer,
founder and CEO of Beyond Vision Projects (BVP)
“I go out by myself with no assistance”
Yui Chi (Kai Ho)
Ebenezer school student (complete blindness)
"I would like to help VIPs to get on the bus stop"
Petter, a bus driver at Hung Hum Station
Pretend ourselves as a visual impaired people and experience how those people find the bos stop and take the bus
Pretend ourselves as a visual impaired people and experience how those people find the bos stop and take the bus
Bus stops in Tuen Mun, Kwun Tong, and Shek Kip Mei
Pretend ourselves as a visual impaired people and experience how those people find the bos stop and take the bus
Limitation for VIPs of the existing design
Have trouble with achieving the bus stop
Unfamiliar environment - do not know where the bus stop is located
Certain areas - no tactile paving to lead the VIP to the bus stop
Random clutter/objects around the bus stops can mislead the VIP
Have trouble with waiting for the right bus
Do not know when their bus is approaching
A lot of buses stop at the same time - can be confusing to the VIP which one
they need to get on as there are a lot of noises and people
No braille plates for obtaining information
Identification on the floor is not user friendly for all people, as it is intended to
be seen only by sighted people
Have trouble with getting on the bus
The driver might skip the VIP as they do not know that VIP is waiting for them
at the bus stop platform
VIPs need assistance to get on the right bus
Two busses at the same time - hard for the VIP identify which one they need to get one
Advantage and issue for VIPs of the existing design
Getting to the bus stop
Audio bus route information system since 2016 and real-time bus arrival information for the VIPs is available
Issue: Not all VIPs have smartphones
At the bus stop
Some bus stops have an electronic notice board
Issue: No accompanying sound system for more inclusiveness
Final Work
The problem with VIPs using the bus stop
Getting on the wrong bus
Dislocating the bus stop
Not being able to identify bus stop’s front
The main goal of ON TRACK bus stop
Helping VIPs to be more independent while using buses.
What our bus stop can provide
Locate the bus stop even in unfamiliar environments
Provide VIPs with correct and updated bus information
Get on the right bus by themselves in a less popular area
User Journey
A project by Daniel CHAN, Victor FUNG,Pak long LEE, Sophia TSE, Denissa VITTIE, Mante ZYGELYTE,
TSE was part of the research, ideation, form-giving, user journey design.